Support

Find answers below or reach out and we’ll get back to you as soon as possible.

Any bugs or issues with the Aktiv App, please submit an email to support@getaktiv.org.

For general information or business relations, please submit an email to hi@getaktiv.org.

Strava manages your data and your workout. Any changes you need to make will need to be made in the Strava App.

How to Delete Your Account Data

Option 1 — Delete in the app (fastest)
  1. Open Aktiv and sign in
  2. Go to Settings → Account → Delete Account
  3. Follow the on-screen steps to confirm

You'll receive a confirmation in the app once your request is submitted (and again when it's completed, if your flow supports that).

Option 2 — Request deletion by email

If you can't sign in, or you'd rather not delete in-app, email support@getaktiv.org from the email address tied to your Aktiv account with the subject line: "Delete my Aktiv account".

Include:

  • Your account email
  • A short message confirming you want your account and data deleted

We'll reply to confirm we received the request, and we'll send a confirmation email when the deletion is completed. For your security, we may ask for additional info to verify the request.

Still need help? Drop us a line.